Program Development Analyst - Private Label
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal individual for our Program Development Analyst position in the Private Label department. The Program Development Analyst is a vital member of the Program Development team, and reports to the Supervisor, Program Development. The role of the Program Development Analyst is to help bolster program growth across all Private Label programs, and to support the process of securing additional Private Label programs. A successful individual will become deeply familiar with all of the industries we serve within Private Label, as well as each of our existing clients. In addition to fostering relationships with prospects, client contacts and end users, the successful Program Development Analyst will establish relationships internally with other departments in the organization and existing and potential strategic partners.
- Essential Duties and Responsibilities
Below
are the responsibilities of the Program Development Analyst:
- Program
Development
- Meet with program end users (via conference
call, WebEx or in person) regularly to enhance MSC’s understanding of end
user needs and pain points
- Leverage key information from visits with end
users to identify and drive GUESS-level and program-specific enhancements
- Facilitate information-gathering from end
users in the form of end user surveys, advisory panels and shadowing
opportunities
- Work with Program Development teammates to
push program expansion efforts (new industries and/or territories within
existing programs)
- Maintain cross-program fleet tracker and
Transport Topics Top 100 Relationship listing
- Business
Development
- Support the efforts of the Business
Development Manager through:
- Industry general and prospect-specific
research, including developing an understanding of Multi Service’s
competitors
- Proposal creation and review
- Presentation development and review
- Participation in sales meetings
- Pursue and manage relationships with potential
industry strategic partners (fleet management companies, related software
providers, etc.)
- Marketing
- Proactively identify opportunities for, and
coordinate creation and distribution of, press releases (both
program-specific and division-wide) and white papers (as applicable)
- Coordinate Private Label participation in and
attend industry trade shows
- Coordinate creation of collateral pieces
(Private Label general and program-specific, as needed)
- General
- Master and maintain a vast knowledge of all of
the industries we serve within Private Label
- Master and maintain a vast knowledge of
clients’ competitive landscapes
- Develop presentations as needed (for end user
training, conferences, internal updates, etc.)
- Cultivate relationships within key customer
organizations (Penske, Budget, etc.) for the purposes of collecting end
user feedback and prospecting for new business opportunities
- Represent Multi Service within professional
industry organizations (TMC, for example), participating on task forces
and attending meetings as appropriate
- Represent Multi Service professionally and
appropriately in all situations
- Up to 15% travel (trips typically do not
exceed 1-2 nights)
- Qualifications
We
are looking for the following in the ideal candidate:
- Excellent ability
to build relationships with various individuals
- Strong
interpersonal skills specifically outgoing and “fearless” with excellent
written and oral communications skills
- Highly organized
and responsive with the ability to prioritize tasks and solve problems on the
fly
- Proactive,
strategic and analytical thinker
- Highly adaptable
and self-motivated
- Team player
- Four year college
degree strongly preferred
- Prior sales
and/or marketing experience strongly preferred
- Knowledge of
Microsoft Office
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Operations Manager - Operations
Multi Service Corporation is seeking an experienced, detail-oriented candidate for our call center and data processing operations department. Responsibilities include managing supervisors and a staff of 20 on multiple shifts. The Operations Department supports multiple business lines with varying tasks, and as such, the Operations Manager interfaces with all departments and their managers and key personnel.
- Essential Duties and Responsibilities
Multi Service Operations includes all aspects
of credit card authorizations, billing and payment programs, including
production of program and customer statements and reports. The Manager will be directly involved with processing and call management
and, in doing so, will gain a working knowledge of the various programs serviced.
Must demonstrate an aptitude for and desire to:
- Working in a data
processing and call center environment.
- Managing multiple
priorities and needs of various areas of the
company.
- Developing processes and procedures to manage service level
expectations, across multiple shifts.
-
Ensuring professional, responsive and consistent service is provided by operations personnel.
-
Self-motivation, personnel and department goal setting
Desired experience includes:
-
managing projects
-
Customer service call
center environments.
- Qualifications
Required:
-
Strong desire to
manage a 24/7 department
-
Recent supervisory
experience, including leadership and professional development of staff
-
Strong organizational
and analytical
skills.
-
Excellent
communication and interpersonal
skills.
-
Intermediate WORD,
EXCEL, DATA ENTRY skills
-
Exemplary customer
service skills
-
Bachelors degree and
evidence of academic excellence preferred
-
Customer service call
center environments.
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
System Administrator - Technical Support
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate for an experienced System Administrator with a track record of creating technical solutions and driving projects to completion. The System Administrator will join a team of network and systems administrators who complete work cooperatively and as individuals, and report to the Manager of Technical Support. The ideal candidate should have a strong sense of ownership and become a subject matter expert in some areas, while distributing knowledge within the team to improve overall support. Interaction with internal and external customers requires excellent written and oral communication skills.
- Essential Duties and Responsibilities
Below are the responsibilities of the
System Administrator:
- Maintenance
and Administration of Linux and Windows servers
- Design
and implementation of solutions that increase uptime for enterprise
systems and applications
- Managing
small projects for software and hardware infrastructure
- Some
administration of LAN and network devices
- Resolve
escalated desktop/server/network support issues, and identify and
eliminate recurring problems
- Participate
in on-call rotation for after-hours support
- Develop
reporting for trend analysis, and configure monitoring and alerting for
uptime of critical services
- Create
documentation for audiences of varying technical understanding to request,
use and support infrastructure services
- Other
related duties as they arise
- Qualifications
We are looking for the following in the
ideal candidate:
- 6-7
years of work experience administering Linux servers (Red Hat Linux
experience is a strong plus); College degree preferably in Management
Information Systems or Computer Science would be considered in lieu of
work experience
- Enterprise
server hardware knowledge required
- Server
virtualization experience required
- Experience
with clustering and other highly available technologies is required
- SAN/NAS
experience is required
- Backup
and recovery experience required
- Software
packaging with RPM a strong plus
- Some
Windows and Active Directory administration experience preferred
- Some
experience with switch infrastructure, Cisco preferred. Must be able
to troubleshoot network issues as they relate to desktops and servers.
- Understanding
of firewall and routing technology a plus
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
VOIP Engineer - Systems
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate for our VOIP Engineer position within our IT department. The VoIP Engineer is responsible for the design, implementation & support of the company’s VoIP infrastructure and associated hardware & software including IP-PBX, legacy PBX systems, voice mail, user telephones, call management systems, automatic call distribution and interactive voice response systems.
- Essential Duties and Responsibilities
The responsibilities of the VOIP Engineer includes, but not limited to:
- Operation of medium business phone system to deliver voice, fax,
and modem calls to diverse internal and external endpoints
- Maintain a complex network to support Call Center infrastructure
- Create preventative maintenance and monitoring procedures in order
to maintain maximum uptime
- Proactively manage and optimize network systems
- Lead in planning, designing and implementation of a complex multi-site VoIP solution
- Assist in evaluating, recommending, and selecting VoIP equipment, services and vendors
- Maintain and update documentation of the computing environment and increase support capabilities across the department
- Analyze and troubleshoot network communication failures and bottlenecks
- Respond to all system problems as a part of an on-call rotation
- Qualifications
We are looking for the following in the ideal candidate:
- Strong background in integration of Voice and Data on IP networks with legacy PBX and PSTN interfaces, including T1/PRI, Analog, and other
standards
- Hands-on VoIP implementation and/or systems administration experience with multiple VoIP clients using relevant VoIP industry standards i.e. SIP, IAX, RTP, SDP
- Proven experience with PBX troubleshooting/support/maintenance
- Network administration including QoS and traffic shaping across switched and routed networks,
as it relates to VoIP
- Proficient with Linux system administration including network services such as DNS, DHCP, and network interfaces
- Proficient with Windows desktop client environment
- 2 years hands-on experience with small project management and
implementation
- Track record as a self-driven/self-motivated member in a team
environment
- Excellent written and verbal communication skills and strong interpersonal skills
- Efficient time management skills
- Bachelor’s Degree required and CCNA desired
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Manager - Program Management
Manager – Program Management
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate to manage our Program Management department. The Manager will work on a variety of high level projects within the department along with managing a team consisting of a PM Supervisor, Business Analysts, Project Managers and Quality Assurance Analysts.
- Essential Duties and Responsibilities
Below
are the responsibilities of the Program Manager:
- Preparing
and managing project plans and schedules
- Working
with team to ensure project target completion dates are met
- Understanding
issues and developing feasible and efficient solutions
- Planning,
prioritizing, scheduling, and managing software releases
- Interacting
with users, program developers, and Multi Service clients
- Manage
performance and productivity of the team while addressing any employee
relations issues
- Define
goals and vision for the department
- Actively
participate in strategic planning for the business line
- Identify
opportunities to control and/or reduce operational expenses and implement
necessary processes or procedures to achieve efficiencies
- Work
with the supervisor to identify opportunities for professional development
and growth within the team
- Ensure
that work is prioritized appropriately in order to meet both long and
short-term goals
- Other
duties as assigned
- Qualifications
We
are looking for the following in the ideal candidate:
- At
least 5 years of technical project management and leading
multi-departmental projects experience are required
- Demonstrated
progressive career growth
- Strong
experience in management of a large staff
- Advanced
problem solving and critical thinking skills
- Excellent
written and oral communication skills and dynamic interpersonal skills
- Strong
prioritization, organizational and time management skills to meet project
deadlines
- Effectively
work in both a team and independent environment
- Excellent
attention to detail
- Highly
motivated with a strong capacity to learn and understand logical and
technical issues are required
- Minimal
travel and some overtime required
- College
degree a plus
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Business Analyst - Private Label
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate for our Business Analyst (BA) position in one of our Private Label Program Management department. The successful candidate will collaborate with three other BA colleagues in this group, sharing in responsibility for coordinating the development and implementation for new features and functionality entering the program for the benefit of external clients and internal stakeholders. Significant interaction with the Client and internal stakeholders will take place during these stages. This program management group works with internal teams that include systems/IT, Financial Controls, Customer Service, Accounting, and Credit in addition to external clients, customers, and merchants.
- Essential Duties and Responsibilities
The responsibilities of the
Business Analyst are as follows:
- Work with internal
and external stakeholder groups to identify, evaluate and document new
functionality and process improvement opportunities
- Gather, analyze and
communicate internal/external user requests, new projects, enhancements
and business requirements
- Meet
regularly with the external client to assess their needs and maintain the
list of requests, providing regular updates on program performance and
functionality (as needed)
- Translate change
requests into detailed business requirements for use with system team to develop
resource estimates
- Perform cost/benefit
analysis of requested changes to determine feasibility and value
- Manage the development
of business requirements and testing of new functionality with QA and user
groups
- Work with the
systems teams to coordinate in developing systems resource estimates for
program enhancements
- Develop software
test plans/procedures and conduct testing
- Coordinate client and
User Acceptance Testing and facilitate client training events and sessions
(as needed)
- Prepare proposals to
obtain approval to proceed with client’s billable requests (as needed)
- Serve as a subject
matter expert for assigned user groups, defining solutions that meet the
user group’s business needs and to resolve user issues
- Serve as training
resource for new functionality to ensure that system is being used
properly by user groups
- Monitor the progress
of change requests through to completion and full production
implementation using internal tracking system
- Qualifications
We are looking for
the following in the ideal candidate:
- Experience or education in any or all of these areas:
business finance or accounting, transaction processing, financial analysis,
process control analysis and/or development, or client project management
- Excellent oral and written communication skills
- Demonstrable success in development and installation of
business process solutions impacting multiple stakeholders
- Demonstrations of leadership in implementations of projects
or processes
- High level of expertise in office productivity applications
- Demonstration of critical thinking and analytical skills
- Demonstrated
ability to prioritize tasks and engage in multiple initiatives
- Demonstrated
ability to work in both independently and in a team environments
- Bachelor’s
degree in Business with emphasis in Information Systems or related fields a
plus
- Technical
aptitude required
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Inside Sales Representative - Fleet Sales
Multi Service Fuel Card is looking for an ideal candidate who has high integrity, professionalism, constant positive attitude, and the ability to succeed in a competitive environment for an Inside Sales Representative position. As a team member of our inside sales team, you will be responsible for aggressively growing our customer base through presenting and selling our fuel card to small and medium size trucking companies.
- Essential Duties and Responsibilities
The responsibilities of the
Inside Sales Representative are as follows:
- Strong work ethic and excellent prospecting
skills to generate and qualify prospects
- Grow customer portfolio through new sales
- Maintain customer relationships
- Prepare paperwork for underwriting and account
setup
- Communicate new product and service
opportunities, market developments, and other sales feedback
- Participate in weekly sales meeting and
contribute to a positive work environment
- Manage daily schedule
- Meet
and exceed monthly sales quota and goals set by General Manager
- Qualifications
We are looking for the
following in the ideal candidate:
- Minimum of 1 year of sales experience; Inside
sales experience is a plus
- Strong written and verbal communication skills
- Goal oriented
- Effective ability to provide a professional
company image to prospects as well as professional appearance
- Ability to work independently and as part of a
team
- Must be a creative thinker to overcome customer
rejections
- Must be adaptable and be able to consistently
deal with ever-changing conditions
- Demonstrate problem solving and negotiation
skills
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Cash Management Clerk - Accounting
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate for our entry-level Cash Management Clerk position in the Accounting department. The work schedule for this position is 8:00 a.m. to 5:00 p.m., Monday to Friday.
- Essential Duties and Responsibilities
The responsibilities
for the Cash Management Clerk are as follows:
- Reconciling the daily cash position for
multiple domestic and international bank accounts
- Initiate daily electronic payments utilizing
bank websites
- Entry level clerical tasks
- Qualifications
We are looking for the
following in the ideal candidate:
- High School Diploma or equivalent required
- Associates or Bachelors Degree is preferred
- MS Office experience required specifically
Excel
- 10-key by touch and 30+ wpm
- Self-starter that can complete assigned duties
in a timely manner under minimal supervision
- Must be able to follow instructions and
complete daily tasks with a high-level of accuracy while having the desire
to learn and assist with the duties of others
- High attention to detail
- Team player with strong ability to focus on
goals of team as well as personal goals
- Time management skills such as prioritization
of multiple responsibilities with timely results is a must
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Painter/Wood Worker - MS Electronics
Cutting-edge speaker manufacturer in Lenexa is seeking an advanced experience individual to work in custom wood working shop. Experience with fine furniture assembly, finishing and spray booth processes, using CNC routers, light design and engineering applications are required. Experience with SolidWorks and Alpha Cam preferred. The ideal applicant will be self motivated, have excellent attention to detail, have a minimum of 5 years of experience, be computer literate and be able to provide/describe past projects or products that they have had hands-on experience with.
- Essential Duties and Responsibilities
- Qualifications
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Office Assistant - MS Electronics
MS Electronics is looking for the ideal candidate who is energetic and enjoys variety with the capacity to learn new things quickly for the Office Assistant position in our Overland Park, KS office.
- Essential Duties and Responsibilities
The job responsibilities for the Office Assistant are as follows:
• Provide administrative support to residential sales personnel
• Work closely with warehouse personnel to ensure timely and accurate order processing
• Handle incoming phone calls
• Order entry
• Contact customers for payment on past due accounts
• Filing
• Accounts payable review and entry
• Creating purchase orders as requested and sending to vendors.
• Providing follow up on all open purchase orders to ensure on time delivery.
• Correspond with coworkers and customers by email, phone and fax
• Maintain office supply inventory
• Internet research
• Obtain freight quotes
• Other duties as needed
- Qualifications
We are looking for following in the ideal candidate:
• Intermediate proficiency in MS Office applications required; Advanced proficiency preferred
• Experience with Great Plains a plus
• Superior verbal and written communication skills and strong interpersonal skills required
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Customer Service Representative - Open Road
Multi Service Corporation, a global transaction management company specializing in billing and payment solutions, is looking for an ideal candidate for a Customer Service Representative position supporting our Open Road Drivers Plan product. Since 1989, the Open Road Drivers Plan has helped commercial truck drivers protect their driving records. Anytime a truck driver receives a traffic ticket, Open Road will find an attorney to represent the truck driver. Our network consists of local attorneys throughout the U.S. and Canada.
The Customer Service Representative will be part of a customer service team responsible for establishing and maintaining relationships by phone with our members and the attorneys who work for our members. The Customer Service Representatives will receive training, coaching, and feedback on a regular basis. This is a full time position with future growth opportunities.
- Essential Duties and Responsibilities
The responsibilities of the Customer Service Representative are as follows:
• Handle incoming calls from plan members
• Process applications and citations
• Work with the courts to obtain court extension
• Recommend attorneys to plan members
• Maintain relationships with members through litigation process
• Process claims
• Problem resolution
• Maintaining relationships with key personnel at our carriers
- Qualifications
We are looking for the following in the ideal candidate:
• High school diploma or GED required
• Minimum of 6 months phone based customer service experience
• Excellent written and oral communication skills
• Positive attitude
• Professional appearance and the ability to provide a professional company image to plan members
• Ability to work as part of a team
• Intermediate proficiency level in MS Word and Excel required
• Detail oriented
• Strong organizational ability
• Excellent customer service skills (friendly, courteous, and helpful)
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Project Representative - AIR/SEA Project Management
The Project Representative position is part of the AIR/SEA Project Management department that provides transaction processing services to the US Government to procure aviation and marine fuels worldwide. The AIR/SEA project management group is responsible for supporting and enhancing the project as a whole. The project management group works with internal teams that include systems/IT, financial controls, customer service, accounting, and credit in addition to external clients, customers, and merchants.
- Essential Duties and Responsibilities
• Gather, analyze and communicate user requests and business requirements
• Translate change requests into detailed business requirements
• Develop software test plans/ procedures and conduct testing on new functionality
• Manage issues in defect tracking system
• Serve as a subject matter expert for assigned user groups, defining solutions that meet the user group’s business needs
• Serve as training resource for new functionality to ensure that system is being used properly by user groups
• Monitor the progress of change requests through to completion and full production implementation
• Evaluate, identify, and document needed process improvements/changes that will result in more efficient operation
• Handle day-to-day operation aspects of a project
• Other duties as assigned
- Qualifications
• Highly motivated and organized
• Advanced problem solving, critical thinking and analytical skills
• Excellent written and oral communication skills
• Demonstrated ability to prioritize tasks and meet project deadlines
• Excellent interpersonal skills
• Strong attention to detail
• Reliability
• Seek answers / desire to learn
• Intermediate proficiency in Microsoft Office
• Bachelor’s degree or the equivalent combination of formal education and experience preferred
• Technical aptitude
There is potential travel nationally.
Please submit resumes, with salary requirements, to jobs@multiservice.com.
Multi Service is an Equal Opportunity Employer / Affirmative Action Employer. We welcome all veterans and disabled applicants.
Credit Representative - Private Label Parts
Multi Service Corporation, a global transaction management company, specializing in billing and payment solutions, is looking for an ideal candidate for our Credit Representative position in our Private Label Parts department. The Credit Representative works on a variety of programs interacting with internal teams and external clients, customers and merchants.
- Essential Duties and Responsibilities
• Contact accounts to obtain payments and negotiate payment
plans
• Investigate and resolve cardholder billing questions
• Manage assigned accounts, enforcing terms and credit lines
• Assist the customer reconcile their accounts and resolve customer disputes
- Qualifications
We
are looking for the following in the ideal candidate:
- Minimum of 2 years
of Accounts Receivables required
- Intermediate proficiency
with MS Office Excel and Word
- Highly motivated
self-starter with ability to work independently as well as within a team
environment
- Strong negotiation
skills under difficult circumstances
- Proven ability to
prioritize multiple tasks
- Exceptional
attention to detail is required
- Highly assertive and
must enjoy making phone calls and dependable
- Excellent professional
phone voice is a must
- Effective written
and oral communication skills along with strong interpersonal skills
The
Credit Representative is expected to be on-call once every month to set up Fuel
Arrangements as needed.
Please submit resumes, with salary requirements, to jobs@multiservice.com. Multi Service is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.