Management Team

Mark O'Connell

Food Connoisseur.

Mark believes that a set of well-sharpened knives is the most essential tool in a working kitchen. His great pleasures include a glass of fine wine and a homemade meal shared with his family.

Mark O'Connell


BA, Kenyon College (magna cum laude), Phi Beta Kappa
MBA, University of Chicago

Mark has had a hand in payments innovation at Multi Service for more than a quarter of a century. When he joined the company in 1985, Mark was responsible for marketing and business development of the aviation and fleet card programs, both of which pioneered breakthrough technology in their respective industries. Under his leadership, the aviation program became the most used and accepted fuel card in the aviation world.

Serving as president of Multi Service from 1999 to 2015, Mark has been responsible for the overall business development and vision of the company. He expanded the company’s global presence through the acquisition of its European subsidiary and the founding of Multi Service Private Label.  Mark continues to oversee the management and growth of worldwide commercial payment programs and products.

Joined Multi Service in 1985
Brandon Spear


Brandon hails from South Africa. In addition to English, Brandon speaks French and Afrikaans, a language derived from Dutch and spoken mostly in South Africa and Namibia. 

Brandon Spear


BSC Engineering, University of the Witwatersrand (with distinction), MSC Engineering, University of Witwatersrand (with distinction), Executive MBA, University of Manchester

Brandon serves Multi Service as President and has a background in managing large global teams, from diverse multi-cultural backgrounds, and with operating revenue of ~$150 million. His strength is discerning and focusing on the most important challenges facing an organization at a particular point in time and unifying all stakeholders behind accomplishing a set of specific goals. Brandon has a unique ability to connect across all levels of an organization, motivate staff with diverse skill sets, while ensuring a common alignment and results. 

Prior to Multi Service, Brandon served at SAP where he was Senior Vice President of Global Cloud Organization. He also served in officer-level roles at Ariba and Quadrem.

Joined Multi Service in 2014
Michele Wills

Frequent Flier.

Michele has visited more than 40 countries and six continents as the result of her work with Multi Service.

Michele Wills

Senior Vice President

BA in Business Administration, Avila College

For over two decades, Michele has been an integral leader in architectural management and new business development at Multi Service. As senior vice president, Michele is responsible for multiple aviation software management offerings as well as card processing in the business and general aviation arena.

Michele began her career at Multi Service in 1989 and has since played a number of managerial roles in customer service and program management. Michele was integral to the establishment of the company’s Australian subsidiary in 1997. She also led the launch of multiple Multi Service lines of business across air, sea and land segments in the transportation and logistics industries.

Joined Multi Service in 1989
Doretta Watson

A Break Well Spent.

Doretta took a year off from college to live in France as a jeune fille au pair for a family in Olivet just outside of Orleans.

Doretta Watson

Vice President

BS in Accounting and BA in French, Wichita State University; C.P.A. certification

Doretta celebrates her silver anniversary with Multi Service in 2011. Beginning her career in 1986 as a special projects accountant, she earned the title of controller in 1988 before taking on her current role as vice president – controller in 1995. In this position, Doretta is responsible for accounting and financial reporting for Multi Service.

In 1992, Doretta assumed business line responsibility for Multi Service Fuel Card. In this role, Doretta oversees sales, customer service, program management and other day-to-day operational functions for the fuel card program.  In 2008, Doretta’s business management duties expanded to include the Open Road Drivers Plan.

Prior to joining Multi Service, Doretta was a staff accountant at Ernst & Young, primarily conducting audits in the financial services industry.

Joined Multi Service in 1986
Martha Salinas

Positively Positive.

With Martha-isms that include such phrases as “You have the power!” and “Go team!” Martha is widely known for her enthusiasm and upbeat management style.

Martha Salinas

Senior Vice President

BA in Economics and International Business, St. Louis University; MA in Economics, University of Missouri - St. Louis

Martha is a strategic thinker and dynamic leader for Multi Service. Since 1996, she has spearheaded the company’s collaborative efforts to launch custom billing and payment solutions with clients including Best Buy, PACCAR and TOTAL. Since her promotion to vice president in 2001, Martha has led worldwide private label program business development efforts, including new client acquisitions and strategic alliances. 

Martha also oversees account management, project management and account services for the private label division with a constant focus on program growth and commercial billing and payment innovation. In early 2015, Martha was tasked with providing executive leadership to the Multi Service Europe division in Rijswijk, The Netherlands, working to create a robust growth strategy for the Multi Service Tolls and PrePaid offerings.

Prior to joining Multi Service, Martha taught economics at the university level and lead efforts to contract with foreign universities and the U.S. Government. As a result of these initiatives, Salinas implemented various international programs and services which proved successful in increasing funding and revenues for the university.

Joined Multi Service in 1996
Brendan Lacy

Trap Avoider.

Brendan has visited the United States on more than 40 occasions, but has yet to fall into any of the standard American tourist traps: the Big Apple, the Vegas Strip or the Grand Canyon.

Brendan Lacy

Managing Director, Multi Service Australia

University of Melbourne Australia

Brendan has been an instrumental leader for Multi Service since the establishment of the company’s Asia-Pacific office in 2000. As a member of the Multi Service systems architecture team, he ensures consistent methodologies in systems development and advises on new project initiations and approaches. Brendan leads resource management and direction of IT projects for Multi Service Australia. Additionally Brendan is directly responsible for business development efforts in the region.

Brendan studied medicine at the University of Melbourne before finding his niche in information technology. He now has more than 20 years of information technology expertise. Throughout his career in the finance, telecommunications and utilities industries, he has acquired an expertise in balancing project management in conjunction with business objectives.

Joined Multi Service in 2000