Payment application processes and collection procedures are significantly different among your commercial customers than with the individual consumer. Your consumers balance checkbooks and cross-reference credit card statements. Commercial customers reconcile payments to invoices, purchase orders and authorization statements. i’s are dotted; t’s are crossed to ensure compliance with corporate procedures and auditing trails. In the commercial credit world, collections are not usually about your customer’s inability to pay, but the need for more information before they can issue payment according to their corporate procedures.

 
When you launch a private label program with Multi Service, our collections department communicates directly with customers in your name. The account managers within our collections department are specifically trained in business-to-business accounts payable and receivable processes in order to provide your commercial customers with knowledgeable, professional service.  
 
Your program’s account managers ensure that your customers have the information they need to make a payment and work to confirm that each payment received from your commercial customer is applied to the proper invoice number.
 
Our collections department will also work closely with at-risk accounts to maintain a healthy credit portfolio across your private label program. For your V.I.P. or white glove accounts, Multi Service can assign a dedicated account manager to ensure that your most important commercial accounts’ needs are met on an individual basis.