SEA Card^® Supplier FAQs.

How do I join the SEA Card^® program?
Call 1-866-308-5475 or print, complete and mail in the registration form to enroll as an open market SEA Card^® merchant. Registration results in many benefits, including an expanded customer base, improved communications, and quicker reimbursements. Plus, registration can be completed in only a matter of minutes.

In order to process non-contract sales through DoD-SCOMS^®, contract merchants must additionally register as Open Market SEA Card^® Merchants.

What responsibilities do SEA Card^® merchants have?

• SEA Card^® merchants must have Internet access and agree to transact business online via DoD-SCOMS^® (SEA Card^® Order Management System).
• Contract merchants must comply with all the terms of their existing DLA-Energy contracts.
• Merchants shall enter taxes correctly for all non-contract purchases.
• Contract merchants must submit transactions using the most-current DLA-Energy prices.
• Merchants agree to the terms outlined in the Prompt Payment Act and their SEA Card^® program merchant agreements.

How are SEA Card® transactions settled?
SEA Card^® program merchants will use DoD-SCOMS^®, the SEA Card^® Order Management System, in order to settle transaction data to Multi Service for processing. DoD-SCOMS^® is a user-friendly, web-based system designed to make program participation convenient for you.

How does the SEA Card^® program affect my existing bunker contract with DLA-Energy?
Your participation in the SEA Card^® program will not affect the terms of your existing bunker contract(s) with DLA-Energy. Instead, the SEA Card^® program modifies the method you use to accept requests for contract products and communicate transaction details for reimbursement. The SEA Card^® program offers merchants a more efficient, less paper-intensive solution for order acceptance and transaction settlement.

What fees do SEA Card^® merchants incur?
Fuel purchased under DLA-Energy bunker contracts are not charged transaction processing fees. For non-contract (open market) business and non-fuel charges, each SEA Card^® merchant is charged a minimal processing fee, as determined by its merchant agreement. In exchange, SEA Card^® merchants receive quicker reimbursements and benefit from reduced administrative workload.

How and when are SEA Card^® merchants reimbursed?
DLA-Energy reimburses SEA Card^® program merchants for contract products in accordance with existing bunker contracts. Multi Service reimburses merchants for non-contract products and non-fuel charges, such as demurrage, overtime charges, and backhaul, in accordance with the terms and conditions of SEA Card^® program merchant agreements. Multi Service issues the majority of reimbursements by EFT (Electronic Funds Transfer), check, or wire. In other cases, reimbursements are issued as determined best by Multi Service and each merchant.

What is a contract purchase?
The purchase of a product specified in a contract between a merchant and DLA-Energy by an authorized SEA Card^® customer is defined as a contract purchase.

What is a non-contract / open market purchase?
A non-contract purchase is synonymous with an open market purchase. The purchase of any product that is not specified in a contract between a merchant and DLA-Energy is defined as a non-contract or open market purchase.