SEA Card® Vessel FAQs.
How do I join the SEA Card® program?
If you are interested in becoming a SEA Card® program customer, please contact DLA-Energy directly at 1-800-2-TOPOFF (Press the number selection for fuel cards, then bunkers extension) or email DESC at seacard@dla.mil.
What responsibilities do SEA Card® holders have?
- Prospective SEA Card® holders must provide DLA-Energy with necessary information in order to establish a SEA Card® program customer account.
- SEA Card® holders shall reimburse DLA-Energy for contract fuel purchases.
- SEA Card® holders shall reimburse Multi Service for non-contract products and non-fuel charges.
- SEA Card® holders shall provide Multi Service or DLA-Energy with completed customer account change forms, as necessary.
- Remittance and late fees shall be paid in accordance with the Prompt Payment Act.
Where can SEA Card® be used?
SEA Card® may be used as payment for purchases from both DLA-Energy contract merchants and non-contract merchants throughout the world upon full program implementation. Only merchants under contract with DLA-Energy will participate in the pilot phase of the SEA Card® program.
Log in to DoD-SCOMS® (the SEA Card® Order Management System) and use the prt locator to locate a SEA Card® program merchant or contact program support at +1-866-308-5475.
What may be purchased with or paid for through the SEA Card® program?
During the pilot phase of the program, only contract fuels may be purchased through the SEA Card® program. However, non-fuel charges, such as demurrage, overtime charges, and backhaul, may be transacted through the SEA Card® program, provided the charges are authorized by the cardholder or Accountable Official (AO). Such non-fuel charges will be billed to, and paid by, end units, while fuel purchases will be billed to DLA-Energy.
Upon full program launch, both contract and open market fuel may be purchased through the SEA Card® program. Fuel purchases will be billed to DLA-Energy.
What is the priority for fuel sources?
Refueling by SEA Card® merchants under contract with DLA-Energy should always be your priority. When mission needs warrant refueling at other SEA Card® merchant locations, please refuel at competitively-priced, non-contract merchants.
What contracts correspond to particular purchase programs?
Purchase programs are listed on the first page of each DLA-Energy bunker contract and correspond to specific locations, as outlined below.
Domestic:
- PP 3.7A - Pacific, West Coast, Great Lakes, Northeast, and Middle Atlantic States, to include inland river-ways therein.
- PP 3.7B - Caribbean, Southeast, Southwest, Gulf Coast, and inland river-ways therein.
- PP 3.7C - State of Alaska.
International:
- PP 1.3A - Europe and Middle East.
- PP 1.3B - Central/South America, Africa, and Far East/Pacific.
How are disputes handled?
In order to reduce the number of billing errors and disputes, DoD-SCOMS® (the SEA Card® Order Management System) provides SEA Card® customers with the opportunity to confirm delivery fulfillment details, including quantity uplifted and fuel type, before transaction data is ever processed. In the event delivery fulfillment details entered by a merchant are disputed by a customer, DoD-SCOMS® generates an email. This email is sent to the appropriate SEA Card® merchant, DESC bunker contracting officer, and SEA Card® support team.
For disputes concerning contract purchases, DLA-Energy communicates directly with the SEA Card® merchant.
For disputes concerning non-contract purchases and non-fuel charges, the SEA Card® support team communicates with both the vessel and merchant, as appropriate, in order to facilitate dispute resolution.
